Sue coordinates the Vice President's diary, scheduling all her meetings and visits. She also acts as the Vice President's "gatekeeper." As she puts it: "The Vice President is the second most important person in the world. I arrange for you to see her. So, in my eyes, that makes me the third most important person in the world. So you better be nice to me. Or you won't get to see her. And if you do get to see her, you better be nice to her. Or you won't get to see her again. The Vice President may forget but I hold a grudge. And my grudges are nasty." Her straight-talking, no-nonsense approach has won her many admirers.